Shipping & Returns

Processing & Shipping

We want your order to arrive quickly and safely — every time.
All orders are processed within 1–2 business days (excluding weekends and holidays) from our facility in Richmond, BC, Canada.

Once shipped, you’ll receive a tracking number by email so you can follow your order’s journey right to your doorstep.

Estimated delivery times:

Canada & U.S. → 5–8 business days
International → 7–14 business days (depending on customs and local carriers)

Please note that delivery timelines are estimates and may vary due to carrier delays or customs clearance.

International Orders & Customs

We proudly ship worldwide 🌎
International customers are responsible for any applicable import duties, customs fees, or taxes required by their local authorities.
We are not responsible for customs delays or fees once your package leaves Canada.

Address Accuracy

Please double-check your shipping address before submitting your order.
Pur Bubbly cannot replace or refund orders shipped to incorrectly entered addresses.

Returns & Replacements

Because Pur Bubbly tablets are a food-contact product, we cannot accept returns or exchanges once your order has shipped — even if unopened.
This policy ensures the safety and integrity of every item that reaches our customers.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at hello@purbubbly.com

Include your order number and clear photos of the issue — we’ll review it right away and arrange a replacement or refund as appropriate.

Lost or Stolen Packages

Once an order is marked delivered by the carrier, we cannot be held responsible for missing packages.
If your tracking shows “delivered” but you can’t locate the package, please contact your local post office or carrier first, then reach out to us for assistance.

Questions?

We’re always here to help.
Reach out anytime: hello@purbubbly.com💧